Privacy Policy - Arcade Experts

Our Commitment to Data Protection

At Arcade Experts, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our consulting services or visit our website.

We are committed to transparency in our data practices and to giving you control over your personal information. This policy complies with applicable data protection regulations and reflects our dedication to protecting your privacy rights.

Effective Date: November 2025
Last Updated: November 19, 2025

What Personal Data We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

Fill out contact forms or inquiry forms on our website
Subscribe to our newsletters or communications
Engage our consulting services
Communicate with us via email, phone, or other channels
Create an account or client portal access

This information may include your name, email address, phone number, company name, job title, business information, and any other details you choose to share with us.

Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and similar technologies:

IP address and geographic location
Browser type and version
Device information and operating system
Pages viewed and time spent on our website
Referring website or source
Date and time of visits

Legal Basis for Data Processing

We process your personal data based on various legal grounds including your consent, contractual necessity for providing our services, compliance with legal obligations, and our legitimate business interests in operating and improving our consulting services.

Data Retention Periods

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact information and inquiry data is typically retained for up to five years after your last interaction with us, while client project data may be retained longer as required for contractual and legal purposes.

How We Use Your Personal Data

Primary Uses

We use your personal information to:

Respond to your inquiries and provide requested information
Deliver consulting services and fulfill contractual obligations
Communicate with you about our services, projects, and business matters
Process payments and maintain financial records
Improve our website functionality and user experience
Send relevant updates, newsletters, or marketing communications (with your consent)

Data Sharing with Third Parties

We may share your information with trusted third parties in the following circumstances:

Service Providers: We work with third-party service providers who assist us in operating our website, conducting business, and providing services to you. These providers are bound by confidentiality agreements and can only use your information to perform services on our behalf.
Legal Compliance: We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Marketing Communications

With your explicit consent, we may send you marketing emails about our services, industry insights, or relevant business information. You can opt out of these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Analytics and Website Improvement

We use analytics tools to understand how visitors interact with our website. This helps us improve our content, user experience, and services. The data collected is typically aggregated and anonymized to protect your privacy.

How We Protect Your Data

Security Measures

We implement comprehensive security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction:

Secure Socket Layer (SSL) encryption for data transmission
Regular security assessments and vulnerability testing
Restricted access to personal data on a need-to-know basis
Employee training on data protection and security practices
Secure backup systems and disaster recovery procedures

Data Encryption and Storage

Your personal data is encrypted both in transit and at rest. We use industry-standard encryption protocols to ensure your information remains confidential. Our data storage systems are housed in secure facilities with physical and electronic safeguards.

Access Controls and Monitoring

We maintain strict access controls to ensure only authorized personnel can access personal data. Our systems are continuously monitored for suspicious activity, and we have procedures in place to detect and respond to potential security incidents.

Breach Notification Procedures

In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities as required by law. Our notification will include information about the breach, the data affected, and steps we're taking to address the situation.

Your Privacy Rights

Right to Access Personal Data

You have the right to request a copy of the personal data we hold about you. We will provide this information in a clear, accessible format within 30 days of your request.

Right to Rectification and Erasure

If your personal information is inaccurate or incomplete, you can request that we correct it. You also have the right to request deletion of your personal data, subject to certain legal exceptions such as contractual obligations or legal requirements.

Right to Data Portability

You can request to receive your personal data in a structured, commonly used, and machine-readable format. You also have the right to request that we transfer this data to another service provider where technically feasible.

Right to Object to Processing

You have the right to object to certain types of data processing, including processing for direct marketing purposes or processing based on legitimate interests. We will honor such requests unless we have compelling legitimate grounds to continue processing.

How to Exercise These Rights

To exercise any of these rights, please contact us at:

Email: info@arcade-exper-ts.com

Phone: +1 (212) 937-5824

Mail: 9538 Consulting Tower, Business District, New York, NY 10004

We will respond to your request within 30 days and may need to verify your identity before processing certain requests.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Browse our website in private or incognito mode
Contact us directly to request the deletion of any previously shared personal data
Opt out of marketing communications by clicking unsubscribe links in our emails

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided in the "How to Exercise Your Rights" section above. We will process your request promptly and in accordance with applicable data protection laws.

Please note that even if you opt out of marketing communications or request data deletion, we may still need to retain certain information for legal or contractual purposes, such as records of past consulting engagements or financial transactions.

Additional Privacy Information

Children's Privacy

Our services are designed for business professionals and are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. We encourage you to review this policy periodically.

Contact Us About Privacy

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us. We are committed to working with you to resolve any privacy concerns promptly and fairly.